Cutiemoon Apparel (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://cutiemoonapparel.com/, create an account, or purchase products from our online store.
By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will obtain it as required.
1. Information We Collect
We collect information necessary to operate our online store, process orders, provide customer support, and improve your shopping experience.
Information you provide: This may include your name, email address, telephone number, billing address, shipping address, account details, and information you provide when contacting us.
Order information: When you place an order, we collect details such as the products purchased, order number, transaction status, delivery information, and purchase history.
Payment information: Payments may be processed by third-party payment providers. The payment information collected and processed depends on the provider and payment method you select.
Technical information: When you browse our website, certain information, such as your IP address, browser type, device information, and interactions with website features, may be collected to support website functionality, security, and performance.
We collect information that is reasonably necessary for the purposes explained in this policy.
2. How We Use Your Information
We use personal information for legitimate business purposes, including to:
- Process payments and fulfil orders.
- Arrange shipping and delivery.
- Create and manage customer accounts.
- Send order confirmations and essential service updates.
- Respond to customer enquiries and provide support.
- Handle eligible returns, exchanges, and refund requests.
- Maintain website functionality and prevent fraudulent or unauthorised activity.
- Improve our products, services, and shopping experience.
- Understand website performance and the effectiveness of our business activities, where applicable.
- Comply with legal obligations and resolve disputes.
We do not use personal information for purposes that are incompatible with applicable law.
3. Orders and Payments
When you purchase products from Cutiemoon Apparel, we use the information necessary to process your order, confirm your purchase, and arrange delivery.
Payments may be handled by third-party payment providers. Their processing of payment information is subject to their own terms, privacy policies, and security practices.
We do not intentionally store complete payment card details on our website. Please use only the payment methods provided through our official checkout.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to maintain shopping carts, support account sessions, remember preferences, improve website functionality, and understand how visitors interact with our store.
Where enabled, third-party services provided by companies such as Google or Meta may process certain website interaction or technical information for purposes such as measurement, website improvement, or advertising.
You can manage cookies through your browser settings. Some essential website functions may not work correctly if necessary cookies are disabled. Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.
5. How We Share Personal Information
We may share relevant personal information with trusted third-party service providers when necessary to operate our business and provide services to customers.
These providers may include:
- Payment providers that process transactions.
- Shipping and delivery partners that fulfil orders.
- Website hosting and technical providers that help maintain and secure our store.
- Customer support providers that help us respond to enquiries.
- Website measurement and marketing providers, where enabled, that help us understand website interactions and evaluate business activities.
These providers may process information on our behalf or under their own applicable terms, depending on the service. We expect service providers handling information on our behalf to use it only for authorised purposes and to apply appropriate safeguards.
We may also disclose information where required by law, to respond to lawful requests, or to protect our customers, business, and legal rights.
We do not sell personal information to third parties in exchange for money. Where applicable law requires consent or provides choices concerning certain data sharing, we will respect those requirements.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, account management, business records, fraud prevention, dispute resolution, and legal compliance.
Retention periods depend on the type of information and the purpose for which it was collected. When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Although we work to protect customer information, no method of electronic transmission or storage can be guaranteed to be completely secure. Customers should keep their account credentials confidential and contact us if they suspect unauthorised account activity.
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing where applicable.
- Exercise available choices concerning marketing communications and certain tracking technologies.
To make a privacy-related request, contact us using the details in the Contact Information section. We may need to verify your identity before responding. Certain information may need to be retained where required by law or necessary to resolve disputes.
9. Marketing Communications
If we send promotional emails or other marketing communications, you may opt out using the unsubscribe instructions provided in the message or by contacting us.
Opting out of promotional communications does not prevent us from sending essential messages about your orders, account security, or other necessary service matters.
10. Third-Party Websites
Our website may contain links to third-party websites, payment services, or social media platforms. These services operate under their own terms and privacy policies.
Cutiemoon Apparel is not responsible for the privacy practices of external websites. We encourage you to review their policies before providing personal information.
11. Children’s Privacy
Our website is intended for people who can lawfully use online shopping services under the laws applicable to them.
We do not knowingly collect personal information from children where such collection is prohibited by law. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter and take appropriate action.
12. International Data Transfers
Some of our service providers may process or store information outside your country of residence. Where personal information is transferred internationally, we will take the measures required by applicable law to protect it.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business practices, services, or legal requirements.
The revised version will be published on this page with an updated date. We encourage customers to review this page periodically.
14. Contact Information
If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us.
Cutiemoon Apparel
Email: cutiemoonapparel14@gmail.com
Website: cutiemoonapparel.com
Please do not send passwords or complete payment card details by email.